HELP CENTER

How to run Apeiron CAD

Setup, day-to-day use, and the handful of things that actually go wrong. Written for people who have never seen the product.

Getting started

Setting up your company for the first time

The order to do things in when you first log in: sites, officers, checkpoints, and clients.

How officers join your company, what an invite code does, and what to do when someone leaves.

How checkpoint scanning works, where to place them, and how the scans reach your client's report.

For officers

What an officer does on the app from clock-in to clock-out, in the order they will do it.

The app keeps working underground and in stairwells. Here is what saves, what waits, and what genuinely needs a connection.

For dispatch and supervisors

The four stages a report goes through, what belongs in one, and why an approved report cannot be edited.

How a shift turns into a report on your letterhead without anyone typing it up.

For your clients

What a client can and cannot see, and how to set one up.

Privacy and compliance

Officer location is collected only during a shift. What that means in practice, for you and for your officers.

Recording credentials, and getting warned before one expires rather than after.

Troubleshooting

The handful of things that actually go wrong, and what to do about each.

Short answers to what owners ask before and after signing up.

Email hello@apeironcad.com. Tell us the officer, the site, and roughly when it happened, and we can find it quickly.